Chip R. Bell is a renowned keynote speaker and the author of several award-winning, national best-selling books on customer loyalty and service innovation.  His books have been translated into over a dozen languages. Global Gurus in 2022 ranked him for the eighth year in a row in the top ten keynote speakers in the world on customer service. Dr. Bell pioneered “customer journey mapping,” a process used today by organizations around the world. His creative training programs have received several awards, including a prestigious Stevie Award. 

Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and a guerrilla tactics instructor at the U.S. Army Infantry School.