MobileFirst, AI driven, for Frontline Employees. Create, deliver, coach and measure performance with micro learning, multimedia modules for optimal retention.
Customer Experience Expert, Speaker and Author
Chip R. Bell is a renowned keynote speaker and the author of several award-winning, national best-selling books on customer loyalty and service innovation. His books have been translated into over a dozen languages.
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Customer Experience Expert, Speaker and Author
Chip R. Bell is a renowned keynote speaker and the author of several award-winning, national best-selling books on customer loyalty and service innovation. His books have been translated into over a dozen languages. Global Gurus in 2022ranked him for the eighth year in a row in the top ten keynote speakers in the world on customer service. Dr. Bell pioneered “customer journey mapping,” a process used today by organizations around the world. His creative training programs have received several awards, including a prestigious Stevie Award.
Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the GeorgeWashington University. He was a highly decorated infantry unit commander inVietnam with the elite 82nd Airborne and a guerrilla tactics instructor at theU.S. Army Infantry School.
