Effective Change Management Skills

Preview Course

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. By the end of this course, you should be able to:

  • List the steps necessary for preparing a change strategy and building support for the change
  • Describe the WIFM - the individual motivators for change
  • Use needed components to develop a change management and communications plans, and to list implementation strategies
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
  • Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Preparing for Change

  • Defining Your Strategy
  • Building the Team
  • Case Study
  • Assessment

Identifying the WIFM

  • What’s in it for Me?
  • Building Support
  • Case Study
  • Assessment

Understanding Change

  • Influences on Change
  • Common Reactions to Change
  • Tools to Help the Change Process
  • Case Study
  • Assessment

Leading and Managing the Change

  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communication Open
  • Coping with Pushback
  • Case Study
  • Assessment

Gaining Support

  • Gathering Data
  • Addressing Concerns and Issues
  • Evaluating and Adapting
  • Case Study
  • Assessment

Making it All Worthwhile

  • Leading Status Meetings
  • Celebrating Successes
  • Sharing the Results and Benefits
  • Case Study
  • Assessment

Using Appreciative Inquiry

  • The Four Stages
  • The Purposes of Appreciative Inquiry
  • Case Study
  • Assessment

Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Case Study
  • Assessment

Building Resiliency

  • What is Resiliency?
  • Why is It Important?
  • Five Easy Steps for the Leader and the Individual
  • Case Study
  • Assessment